Contact

Contact Us

Questions or Concerns? Hit us up with any questions about your order. Our customer service team is ready to assist you.

 

If you have any problems when using the product, please send the problem details with your Amazon order number to support@fitvii.com or Chat with us👋 to leave a message with your order. 

 In order to reply your email faster, you can show us the detail about the problems; attaching the order number and product photos or video is a useful way to help us know the problem clearly.

 Here is the way to find your order number: 

Please kindly go to your Amazon account---Your order---Find the product you ordered---Click “View order details"---Then you will see the 17-digit order ID.

Only Sold by: FITVII STORE; FITVII US; Fitvii fine store; FITVII EUR; FITVII AU

 

For products purchased from the online official website, please contact official website after-sales service: [fitviisns@gmail.com] or[fitviiglobal@gmail.com]

FITVII Support

🎁Benefits for Old Customers

Fill in the contact form if you need a replacement accessory. We’ll deliver it to your doorstep within 7 days—free of charge! 

✓ *Amazon order number of the watch(required)
✓ Choose charger/Preferred band(HM08/HM57/H56/Fino2/Lookimini band) color (if in stock)
✓ Shipping address to receive the replacement band/charger
Tip: Any other questions, please include your order number and problem description so we can help faster.

Contact Form